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Lydian Stone

AI in Customer Service

April 14th - 16th

About this course

Our live, online AI in Customer Service course provides a roadmap for leveraging AI to revolutionize customer service operations and elevate customer experiences. From automating support tasks to delivering personalized interactions, you’ll discover how AI can enhance efficiency and satisfaction. By the end of the course, you’ll have the tools to design and implement AI-driven strategies for superior customer service.

  • Foundation
  • 2h
  • 2 classes
  • 2 credits
  • Live, trainer-led class
  • Interactive group exercises
  • One-to-one mentorship
  • Unlimited access

Learning outputs

Lydian Stone

Course overview & classes

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Course Overview

This live, online course is perfect for professionals in customer service, operations, and strategy who want to embrace AI to improve customer interactions and operational efficiency. Delivered across two focused classes, the program covers transformational strategies and AI-driven customer experience optimization.

Sign up now to harness AI for next-level customer service and experience enhancement.

  • Class 1: Transforming Customer Service with AI

    Understanding AI in Customer Service

    • AI’s Role in Support: Explore how AI is reshaping customer service operations across industries.
    • AI Capabilities: Learn about the key AI technologies used in customer service, including chatbots and virtual assistants.

    Automating Customer Interactions

    • Chatbots for Routine Tasks: Use AI to handle FAQs, process requests, and resolve common issues.
    • Voice Recognition Systems: Explore how AI-powered voice assistants can enhance phone-based support.

    Streamlining Support Processes

    • AI Ticketing Systems: Learn how AI prioritizes and routes customer inquiries for faster resolution.
    • Proactive Support: Discover how AI predicts and addresses customer needs before they arise.

    Human-AI Collaboration

    • Augmented Support: Use AI to assist human agents with real-time recommendations and insights.
    • Role of Human Oversight: Understand the importance of balancing AI automation with human empathy.
  • Class 2:- AI-Driven Customer Experience Optimization

    Personalizing Customer Experiences

    • AI for Personalization: Learn how AI analyzes customer data to deliver tailored interactions.
    • Behavioral Insights: Use AI tools to understand customer preferences and predict their needs.

    Optimizing the Customer Journey

    • Journey Mapping with AI: Discover how AI visualizes and optimizes the entire customer journey.
    • AI-Powered Feedback Loops: Leverage AI to gather and act on real-time customer feedback.

    Enhancing Customer Satisfaction

    • Sentiment Analysis: Learn how AI detects customer sentiment and adapts responses accordingly.
    • Dynamic Responses: Use AI to adjust communication styles and approaches in real-time.

    Driving Continuous Improvement

    • AI Analytics for Service Optimization: Monitor performance metrics and improve service delivery with AI insights.
    • Scalability with AI: Explore how AI supports scaling customer service operations while maintaining quality.

    Building Trust with AI

    • Transparent AI Interactions: Communicate the role of AI in customer service to build customer trust.
    • Ethical AI Use: Ensure responsible and ethical deployment of AI in customer-facing roles.
Lydian Stone

Class schedule and times

Times are shown in

  • Monday

    Class 1: Transforming Customer Service with AI

    11:00 - 12:00

  • Tuesday
  • Wednesday

    Class 2:- AI-Driven Customer Experience Optimization

    11:00 - 12:00

  • Thursday
  • Friday
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Course Trainers

Learn from our skilled trainers, with hands-on experience from the front-line.